________ are basic convictions that people have regarding what is right and wrong, good and bad, and important or unimportant.
A. Values
B. Edicts
C. Tenets
D. Norms
Answer: A
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According to the provisions outlined in the contract between Kramer Inc. and its labor union, Kramer Inc. must pay its employees double for working overtime. However, due to financial constraints, the company is unable to meet these demands. The company and the union decide to negotiate the terms of the contract in a relatively informal manner. A non-authoritative third party is invited to listen to the views of both sides and help resolve the conflict. In the context of the alternatives to work stoppages, the third party in this scenario is an example of a(n)
A. mediator. B. rights enforcer. C. stakeholder. D. arbitrator. E. fact finder.
What is a drawback of setting pay rates based strictly on a pay policy line?
A. The estimated pay for a job may not reflect conditions in the labor market. B. It increases the administrative burden of managing the compensation system. C. Employees have difficulty interpreting regression analysis. D. It increases the costs of surveying the market. E. It groups jobs, which will result in rates of pay for individual jobs that precisely match the levels specified by the market.
Which of the following is the last step in an investigation?
a. Interview suspect b. Interview former employees c. Interview former buyers d. Perform surveillance
Research shows that customers tell nearly ________ as many people about their bad experiences then they tell about their good experiences
A) one-third B) half C) twice D) five times E) ten times