Anna is the front-desk manager of a hotel. What is "emotion work" and in what ways is it necessary for Anna's job?
What will be an ideal response?
Answer: A good answer will include the following key points.
• Emotion work is the expression of an emotion, often because of a role requirement, that a person does not really feel.
• Anna will be expected to show positive emotions to hotel guests, regardless of her actual feelings.
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Daniel is a negotiator working for a company based in the United States. He is working in the Middle East to try to work out an arrangement between his company and one from that part of the world. Which cultural assumption most likely applies to Daniel, whose cultural orientation is characteristic of the U.S.? a. He will treat the negotiation as a business, and not a social activity. b. He
will assume that some of the most important communication is indirect or nonverbal. c. His first step will be to establish a warm and trusting relationship with the negotiator(s) from the othercompany. d. He will avoid setting deadlines in the negotiation to avoid humiliating the other negotiator(s).
According to sociocultural theory, each person develops competencies taught by more skilled members of the society
Indicate whether this statement is true or false.
The aspect of the self or proprium that transcends and unifies the other seven components is called the:
a. bodily self b. self-as-knower c. self-as-rational-coper d. self-identity
As children become more independent in middle childhood, they usually develop the skills to stay safe
Indicate whether the statement is true or false