Research indicates that attitudes are likely ________
A) biases toward something
B) evaluations made about a specific problem or issue
C) biases against something
D) aggregate opinions
B
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The best way to begin a relationship is for each party to be aware of what the other expects. What do customers typically base their expectations on?
What will be an ideal response?
______ is the expectation that successful performance of the task will lead to the desired outcome.
A. Expectancy B. Reinforcement C. Valence D. Effort E. Instrumentality
What is the best advice for making effective telephone calls?
A) Because a telephone call is more personal than other forms of communication, use the telephone whenever possible to contact someone. B) Plan a mini-agenda before placing a telephone call. C) The responsibility for ending a call lies with the person receiving the call. D) Leave the most concise voice mail message possible, ideally mentioning only your name to save the receiver time when listening to it.
Describe the economic characteristics of sunk costs and opportunity costs, and explain the impact that these costs may have on decisions.
What will be an ideal response?