Among the dimensions of service quality, tangibles refer to ________.
A. the personality characteristics of service providers
B. the knowledge and courtesy of employees
C. the combination of price and quality of a service
D. the elements of communication that differentiate one service from another
E. the physical evidence of a service or the observable aspects
Answer: E
You might also like to view...
Foothill hospital recorded the following costs for the meals served in its cafeteria during the last seven weeks:Using the high-low method, the total fixed costs for the cafeteria was
a.$1,600 b.$1,500 c.$1,700 d.$1,800 e.None of the answers are correct.
______ is ongoing education to improve knowledge and skills for present and future jobs.
A. Competency model B. Training C. Onboarding D. Employee development
Which of the following is/are not true?
a. Firms may issue capital stock (preferred or common) for cash or for noncash assets. b. Firms usually issue shares for cash at the time of their initial incorporation and at periodic intervals as they need additional shareholder funds. c. Firms sometimes issue shares to employees as compensation. d. The issue price for preferred stock usually approximates its par value. e. none of the above
Which of the following is NOT an example of service failure?
a. late deliveries b. damaged or lost products c. incorrect orders d. promotions