Define an incident or unusual occurrence
An incident is any happening that is not consistent with the routine operation of the agency or routine care of a given patient. (Examples vary but could include falls, errors, etc.)
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You are responding to a medical emergency involving a middle-aged man who broke his arm while playing football in the park with some college students. He appears angry and yells random insults at you. What should you do?
A. Call for police back-up and avoid treating the patient until they arrive. B. Provide treatment but tell him that he's not hurt badly and to stop complaining. C. Stay calm and overlook his behavior. D. Tell him that you cannot treat him until he treats you with respect.
List everything that was done incorrectly.
A 45-year-old male presents with a positive medical history. He reports on the medical history that he has heart problems. As the dental treatment begins, the patient loses consciousness and goes into cardiac arrest. The doctor sends the auxiliary to the front to call for help while he goes to hook up the new oxygen cylinder that had arrived that morning. At the front desk, the assistant asks the receptionist to find the number for the emergency medical service. When the doctor and assistant return to the operatory, they begin two-person CPR with the patient in the dental chair. What will be an ideal response?
A patient is receiving treatment for Hodgkin lymphoma. Six weeks after cessation of the treatment, a cytogenetic analysis is performed. A structural aberration is found. Name the most probable aberration(s), and explain how these may occur
What will be an ideal response?
A management service organization (MSO) is usually owned by physicians or a hospital and provides practice management (administrative and support) services to __________
a. government health programs b. individual physician practices c. managed care organizations d. third-party payers