The bare minimum of products and services that all segment members uniformly value are wrapped in _______ that some, but not all, segment members value and are offered separately for those segment members that do value them
a. naked solutions
b. residual variation
c. mass customization
d. options
d
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Which of the following statements does not describe personalization implemented as a CRM program?
A. With the availability of customer-level data and analysis tools, retailers can now economically offer unique benefits and target messages to individual customers. B. It overcomes a limitation of CRM strategies that treat all customers in a platinum segment as identical. C. The Internet channel provides an opportunity for retailers to automate personalization and efficiently develop relationships similar to those that many small local retailers have with customers. D. It helps retailers to convert their unprofitable customers in the lead segment in the customer pyramid to best customers. E. The effective use of customer information in personalization programs creates the positive feedback cycle in the CRM process.
A palindrome is a word or phrase that reads the same whether read from the right or from the left (e.g., madam). Originally, Marshall had never recalled hearing the term. However, when he read about palindromes for his English class, he saw three examples of the term within a matter of days. This is most likely the result of
A. selective perception. B. selective retention. C. selective attention. D. selective intuition. E. stimulus discrimination.
Personnel and operating conditions that appear to contribute to a high-fraud work environment include:
a. recognition for job performance. b. expense accounts for travel and entertainment. c. proactive management. d. All of the choices are conditions that appear to contribute to a high-fraud work environment. e. None of the choices are conditions that appear to contribute to a high-fraud work environment.
The ending inventory of a company was $552,000 as per the perpetual inventory records. The current replacement cost for the ending inventory is $547,000. Prepare the journal entry to adjust inventory
What will be an ideal response