Which of the following countries have the highest GNI per capita?
A. United States and Australia
B. Mexico and Spain
C. Saudi Arabia and Iran
D. Japan and Germany
E. India and China
Answer: A
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Which of the following steps will help service firms to increase their quality control?
A) standardizing the service-performance process B) providing complementary services to customers C) giving personnel authority in handling situations D) adopting differential pricing E) cultivating nonpeak demand
An employee was injured while at work. In which situation would the case not need to be recorded under OSHA?
A. The employee lost consciousness. B. The employee required first aid. C. The worker missed two days of work because of the injury. D. The injury led to work restrictions.
To reenergize the labor movement, some union funds are given to political candidates who specifically pledge support for prolabor legislation.
Answer the following statement true (T) or false (F)
You have just opened a new small business. You're really happy to learn that studies show that small-business workers
A. don't really like bill collectors much. B. are more innovative than workers in large businesses. C. are especially good at handling inventories in the warehouse to avoid damage and spoilage. D. design ad campaigns that work especially well on network television. E. pay little attention to their salary levels compared to similar workers in small businesses.