Hyatt Hotels has installed automated check-in machines at some of its hotels. To check in and get a room key, guests insert a credit card into the machine. A guest using Hyatt Hotel's automated check-in machine is playing the role of a:
A. Productive resource
B. Competitor
C. Customer mix manager
D. Contributor to quality and satisfaction
E. Recruiter
Answer: A
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Answer the following statements true (T) or false (F)
1. Manufacturing and industrial organizations hire more walk-ins than the hospitality industry does. 2. In the hospitality industry, the typical pattern is that potential employees are screened in a brief interview, then those with hiring potential fill out the full application form. 3. The organization should try to maintain a good relationship with all job applicants—both the successful and the unsuccessful. 4. Most hospitality employees, no matter what their educational level, start at the same entry-level point, then try to prove their commitment to service excellence.
Total fixed costs are $30,000, and Lampara can sell a maximum of 12,000 units of each style of lamp annually. Machine hour capacity is 20,000 hours per year. What is the contribution margin per machine hour for the Lowell Lamp? (Round your answer to the nearest cent.)
Lampara Corporation manufactures two styles of lamps — Bedford Lamp and Lowell Lamp. The following per unit data are available:
A) $10.00 per machine hour
B) $25.00 per machine hour
C) $4.50 per machine hour
D) $38.00 per machine hour
Imitation strategies:
A. require expensive and extensive research. B. does not provide organizational legitimacy. C. are rare and inimitable. D. can enhance a firm's performance.
A(n) ____ would most likely decide whether or not employees need to work overtime in order to fill a special order
A) Human resource manager B) Operations/production manager C) Finance manager D) Marketing manager