Which of Crosby’s Absolutes of Quality refers to the cost of poor quality?

a. The definition of quality is conformance to requirements
b. The performance standard is zero defects
c. The system of quality is prevention
d. The measure of quality is the price of nonconformance


d. The measure of quality is the price of nonconformance

Business

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Indicate whether the statement is true or false

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________ is effective for consumer goods salespeople in straight rebuy situations.

A. Need-satisfaction B. Formula C. Problem-solution D. Memorized E. Barrier

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Indicate whether the statement is true or false

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All of the following were identified as characteristics of servant leaders EXCEPT:

A. conceptualization B. empathy C. commitment to the accumulation of personal power D. foresight

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