Which of Crosby’s Absolutes of Quality refers to the cost of poor quality?
a. The definition of quality is conformance to requirements
b. The performance standard is zero defects
c. The system of quality is prevention
d. The measure of quality is the price of nonconformance
d. The measure of quality is the price of nonconformance
You might also like to view...
When no-par common stock has a stated value, the stated value of the shares issued normally is considered the legal capital of the corporation
Indicate whether the statement is true or false
________ is effective for consumer goods salespeople in straight rebuy situations.
A. Need-satisfaction B. Formula C. Problem-solution D. Memorized E. Barrier
Any public relations campaign should begin with research because it creates a much better story for the media
Indicate whether the statement is true or false
All of the following were identified as characteristics of servant leaders EXCEPT:
A. conceptualization B. empathy C. commitment to the accumulation of personal power D. foresight