The normative school view conflict as something that can be handled through processes of _________?
a. Strong leadership
b. Training people to have more empathy with each other
c. Dispute resolution
d. All of the above
c. Dispute resolution
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Operating profit margin is
A. Net sales minus gross margin B. Operating expenses divided by net sales. C. Gross margin minus operating expenses. D. Cost of goods sold minus gross margin. E. Operating expenses minus gross margin.
Focus groups should not be used when there is a need to have data representative of a large population
Indicate whether the statement is true or false
Which of the following decisions does a firm need to make as soon as it has identified the activities from the value chain that are bringing the highest added value to their customers?
A. Target low value-adding activities to increase their value. B. Perform some combination of the two. C. Target high value-adding activities to further enhance their value. D. All of these.
The design of a product using standardized parts while incorporating a degree of customized assembly prior to delivery to customers is referred to as?
a. Product standardization b. Mass standardization c. Mass customization d. Product differentiation