A brief speech saluting a momentous occasion is known as a
A. remark
B. salute
C. celebration speech
D. toast
Answer: D
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Janice and her family are enjoying their dinner meal together when the telephone rings
When Janice answers, the caller says, "Janet, this is Mr. Baxter with ABC Vacations. How are you doing today?" Janice corrects his mistake on her name and tells him that she's in the middle of dinner, to which Mr. Baxter replies, "Oh, I'm sorry, Janice. I just wanted to tell you about our great cruise offer that I can book for you here tonight..." Janice interrupts him, tells him she's not interested, and hangs up on the telemarketer. Which of Jack Gibbs' strategies for creating a supportive climate did Mr. Baxter most likely violate? A) describe your feelings rather than evaluate others' behaviors B) solve problems rather than try to control others C) be genuine rather than manipulative D) empathize rather than remain detached from others
According to the federal Bureau of Labor Statistics, U.S. citizens worked hours per week in 2006 than they did in 2003
A. five more B. three more C. eight more D. three less
One goal of listening is to listen for recreation or enjoyment. This is called ________ listening
a. empathic b. leisure c. convenience d. appreciative
Tim exercises leadership by guiding members, while also showing respect for their opinions and preferences. His style of leadership is
A) democratic. B) authoritarian. C) laissez-faire. D) centralized. E) cohesive.