A simple yardstick to measure your annual income performance is to compare the annual inflation rate with your

A)

percentage increase in nominal income.
B)

percentage increase in real income.
C)

percentage increase in nominal expenses.
D)

percentage increase in real expenses.


A

Business

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A customer has posted a negative comment on your company's Facebook page about her dissatisfaction with the customer service she received. What should you do?

A) Delete the comment immediately before too many people see it. B) File a lawsuit against the customer for libel. C) Reply to the customer's post within 24 hours. D) Ignore the comment.

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Ethics refers to:

a. accepted standards of right and wrong. b. the ability to be act in a morally incorrect manner. c. the ability to get along with people from other cultures. d. self-satisfaction based on the belief that one's own morals are superior to the morals of others.

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________ costs result from production of defective parts or services before delivery to the customer

Fill in the blanks with correct word

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Under one type of rating law, insurers are free to change rates and to use modified rates immediately. However, the new rate must be filed with regulators within a specified period, such as 60 days after the modified rate is employed

This type of rating law is called A) prior approval. B) file-and-use. C) use-and-file. D) flex rating.

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