The nurse is taking care of a child in the ICU. The parent appears very angry, and tells the nurse no one is giving her information about her child. How should the nurse respond?
1. Tell the parent he will ask the doctor to come and talk with her.
2. Inform the parent she will be asked to leave if she continues this behavior.
3. Tell the parent her behavior will upset the patient.
4. Inform the parent of any change in the child's condition in a timely manner.
4
Rationale:
1. The parent is already angry because of the lack of information sharing. The nurse should not "pass the buck" to the physician.
2. Telling the parent she will be asked to leave will only worsen the situation.
3. The parent is already angry, and informing her that her behavior will upset the child will only anger her more.
4. Nursing techniques include informing the family of potential problems that could occur. If the child's condition changes, make every effort to inform the family immediately.
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