In preparing a persuasive presentation, it is important to remember that generally listeners will
actively avoid information that contradicts their existing attitudes, beliefs, and values.
Indicate whether the statement is true or false
TRUE
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Maria called her friend Tom to tell him about her "obnoxious boss." Tom decided that she did not seem to want advice, so he listened and tried to understand her frustration. Tom is most likely engaging in
a. empathic listening. b. evaluative listening. c. appreciative listening. d. disconfirming listening. e . comprehensive listening.
The first stage of friendship is _______
a. contact b. stimulation c. involvement d. initiation
Enthusiasm alone can cover up a lack of preparation
Indicate whether the statement is true or false.
A logical sequence such as cause-to-effect and problem-to-solution is appropriate for interviews on issues and crises.
Answer the following statement true (T) or false (F)