Cultural change requires ______.
A. talented, dedicated people
B. considerable resources
C. enormous energy and perseverance
D. all of these
D. all of these
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An American Airlines flight from Dallas to Houston was nearly full, and the tickets were more expensive than the almost-empty American Airlines flight from Chicago to Phoenix. This is an example of what kind of service pricing?
A. Bundled B. Demand-based C. Supply-based D. Cost-based E. Customer-based
A nonprofit organization agreed to allow a for-profit corporation to use the nonprofit’s logo on advertising to enhance the corporation’s image. This agreement is an example of exchanging ______.
A. tactibles B. inventories C. intangibles D. physical assets
Which of the following terms refers to the sense of normlessness and unease that results when rules lose their force.
A. powerlessness B. drifting C. anomie D. despair
A manager decides to give a worker three days of unpaid leave for smoking in a dynamite factory. What kind of behavior shaping was provided here?
A. Positive reinforcement B. Negative reinforcement C. Alternative reinforcement D. Punishment E. Extinction