Internal customers are those that have some familial relation working at the business providing the good or service
Indicate whether the statement is true or false
FALSE
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Our ______ self occurs when our identity becomes infused with numerous, often competing, views of others.
a. reflective b. saturated c. constructed d. relational
Answer the following statements true (T) or false (F)
1. A large organization with a strong culture is immune to developing subcultures. 2. Beliefs, values, and norms are important even though they are not part of the organization’s culture. 3. A strong culture can even serve as a substitute for such management controls as policies, procedures, and managerial directives. 4. A norm is a subtle but spoken standard of behavior that defines how employees should act toward guests.
In a net, net, net lease arrangement, the tenant is responsible for paying only rent, property taxes, and utilities
Indicate whether the statement is true or false
What is the crucial issue in analyzing turnover?
A. The number of transfers within an organization B. Determining the total cost of all turnovers and estimating the percentage of the amount that represents controllable turnover C. The performance and replaceability of employees who leave versus those who stay, and the criticality of their skills D. The number of employees that leave the organization