What is the second step in the negotiation process outlined in this chapter?

a. Outlining goals and objectives
b. Setting ground rules and shaping expectations
c. Providing supporting evidence for positions
d. Saying “in your face” to the losing party


b. Setting ground rules and shaping expectations

Business

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Internal documentation is generally less reliable than external documentation

a. True b. False Indicate whether the statement is true or false

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Sonia's car was completely destroyed in an accident that was her fault. Her loss was $8,500 and her insurance company reimbursed her $6,500. What amount of casualty loss can Sonia claim on her return (before deduction limitations)?

A. $6,500 B. $2,000 C. $0 D. $8,500

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The use of doublespeak may be either deliberate or unintentional

Indicate whether the statement is true or false

Business

Identify the correct form of the verb in parentheses. By this time next week, Sirena (future perfect tense of complete) her last clerkship

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