Which of the following are NOT used in service recovery to please customers?
a. discounts
b. refunds
c. credits
d. late deliveries
d. late deliveries
You might also like to view...
Concerning foreign exchange trading, which of the following characterizes a forward contract?
a. It is an agreement between a holder and a writer. b. Its contract size can be tailored to the needs of the exporter, importer, and so on. c. Its date of delivery is non-negotiable. d. It does not obligate a person to carry out a transaction if the price has changed.
A valued trend is ______________.
a. emerging but not yet mainstream b. constant growth c. fluctuating revenues d. financing milestones
The solution to external and internal problems that has worked consistently for a group and that is therefore taught to new members as the correct way to perceive, think about, and feel in relation to these problems is known as:
A) Groupthink. B) Socialization. C) Organizational culture. D) A frame of reference.
Congress enacts a law prohibiting toys made in China from being sold in the United States. The Hawaii state legislature enacts a law allowing the sale of Chinese-made toys. Hawaii's law will most likely be
A. rendered invalid under the supremacy clause. B. rendered valid the equal protection clause. C. struck down under the taxing and spending clause. D. upheld under the commerce clause.