Organizational culture is primarily learned through _____________________.
A. observing people and events in the organization
B. reading the company’s website
C. doing research in business journals
D. submitting questionnaires
E. none of the above
A. observing people and events in the organization
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An example of a vital behavior might be "give great service."
Indicate whether the statement is true or false
Which stage of group development is spent getting to know each other and trying to understand where one fits within the team structure?
A. forming B. storming C. norming D. adjourning
________ is a method through which customer needs are translated into product and quality requirements
A) Discontinuous innovation B) Six Sigma C) QFD D) ISO 9000 E) !SO 9001
Which of the following is a correct statement regarding boycotts?
A) Unlike a strike, a boycott is a means used to prohibit a company from carrying on its business so that it will accede to union demands. B) Primary boycotts are illegal. C) A union may boycott an employer with which the union is directly engaged in a labor dispute. D) Secondary boycotts are legal.