Answer the following statements true (T) or false (F)
1. You can anticipate, train, and prepare for every possible problem, outcome, or customer request.
2. An employee’s unmet economic needs can affect the guest’s experience.
3. Economic needs reduce as income level increases.
4. Motivation lasts, so one right action has the same impact as an ongoing process.
1. False
2. True
3. False
4. False
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Which of the following statements is true of nonmarketing-controlled information sources?
a. It includes mass media advertising like television and newspaper advertising.
b. It is biased towards a specific product because it originates with marketers promoting that product.
c. It includes Internet forums and other forms of public sources of information.
d. It is monitored anonymously by marketers acting as non-marketing agents to promote their product.
All decreases in stockholders' equity are a result of expenses
Indicate whether the statement is true or false
To be successful on a service desk, you need excellent ____ skills.
A. requirements analysis and programming B. communication and problem solving C. data mining and report generation D. project management and business case writing
_____ are graphics that may be incorporated into reports.?
A) ?Cartoons B) ?Surveys C) ?Data D) ?Scribbles