Organizations can assess worker satisfaction by:
a. measuring the improvements in team selection and planning processes.
b. conducting a formal survey that includes questions regarding quality of workalike, teamwork, opportunities and training provided, and leadership.
c. assessing the employee understanding of problem-solving approaches and the frequency of use of quality improvement tools by the employees.
d. analyzing data related to time taken by the management team to respond to employee suggestions, and the number of suggestions implemented.
b
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Which of the following is a "don't" when attempting to improve communication?
A. Occasionally nod in agreement. B. Close your eyes. C. Speak in a quiet, reassuring tone. D. Smile and show animation. E. Lean toward the speaker.
During what year did the IASB and FASB reaffirm their commitment to achieving convergence of accounting standards in the U.S.?
a. 2009 b. 2007 c. 2002 d. 2008
Value marketing has become the watchword for many marketers
Indicate whether the statement is true or false
In order to successfully influence public opinion, what is a key skill for public relations practitioners?
A) to anticipate trends in society B) to establish positive relations with the media C) to counsel top management D) to polish the corporate reputation