All of the following are examples of commonly used environmental performance criteria except _____
a. disclosure of any environmental infractions
b. attainment of ISO 9000 certification
c. formal hazardous and toxic waste reduction programs exist
d. programs to control or eliminate ozone-depleting substances
e. attainment of ISO 14000 certification
b
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An EMS plan is a document that describes--in enough detail for any employee to understand the processes and act on them--a company’s environmental policy development, planning, monitoring, implementation, and how management reviews them.
What will be an ideal response?
Active listening is also known as ______.
A. empathetic listening B. energetic listening C. focused listening D. directed listening
The Clean-O company makes a cleanser for the hospital and nursing home market that is guaranteed to kill 99 percent of Staphylococcus germs, a major concern for medical facilities. Unlike other companies, Clean-O is not interested in pursuing the consumer market. In this case, Clean-O has adopted a ________ orientation.
A. differentiation B. market C. mass customization D. product E. relationship
Utility refers to measuring one's own training services against the leaders in their industry.
Answer the following statement true (T) or false (F)