Assertiveness involves being pushy and overbearing
Indicate whether the statement is true or false
False
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In normal aging there is a decline is the concentration of which of the following?
a. Dopamine b. Serotonin c. Norepinephrine d. All of the above
The oxygenated blood supply for the heart is provided by which blood vessels?
A. Inferior and superior vena cava C. Lymphatic vascular system B. Coronary arteries D. Aortic veins
One of the vital tasks of a medical assistant is to provide programs and services that improve the quality of life of an individual by providing help, information, and assistance. These are known as ________.
A. coaching B. a treatment plan C. wellness guidelines D. a community resources
Which event will most likely affect patient satisfaction with the laboratory?
A. Results took a little longer than expected. B. The laboratory waiting area had music playing. C. The phlebotomist forgot to wear her/his name badge. D. The phlebotomist was perceived as being rude.