A) the process of earning interest on interest B) a series of equal payments received or paid at equal intervals C) a factor multiplied by today's savings to determine how the savings will accumulate over time
D) a business calculator that performs PV/FV calculations
20) future value interest factor
21) financial calculator
22) annuity
23) compounding
Answers: 20) C 21) D 22) B 23) A
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The Nordstrom department store chain emphasizes the great lengths to which it goes in customer service. By enforcing its norms for exceptional customer service, Nordstrom is seeking
A. to clarify role expectations. B. to emphasize the organization's important values and identity. C. to create cohesiveness. D. to help the group survive. E. to help individuals avoid embarrassing situations.
When Sara waits and gives her reaction after Jazmyne has finished speaking, she is providing what sort of feedback?
A. immediate B. delayed C. deliberate D. unintentional
Marchington and Wilkinson (2005) use which term to refer to learning which is learner-directed and participative:
a. andragogical b. pedagogical c. epistemological d. ontological
Which of the following is not true about the operations plan portion of the business plan?
A. The role of technology in the business transaction process is discussed. B. The shipping process and inventory control process can be discussed in this section. C. Only service businesses need an operations plan. D. An operations plan describes the flow of goods and services from production to customer.