Mid-level decisions undertaken by managers by drawing upon business intelligence to implement marketing plans and product development are made at the tactical level
Indicate whether the statement is true or false
TRUE
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What should the salesperson do if the prospect angrily challenges the veracity of the claims made about the product?
A. Act diplomatically. B. Take control of the presentation. C. Use the Paul Harvey dialogue. D. Give green signals. E. Politely correct the prospect.
___________ is the ability to solve emotional problems.
a. Emotional intelligence b. Cognitive ability c. Communication d. Trust
What, if any, of the following, are central concepts in all behavioural theories of leadership?
a. Concern for production and concern for people b. Initiating structure and consideration c. Employee centered and task centered d. All of the above
Your audience analysis reveals that audience members will be friendly and interested in your topic. You should be A) warm, pleasant, and open; and you should use a lot of eye contact and smiles
B) be calm and controlled, and you should speak evenly and slowly. C) controlled and do nothing showy; you should use confident, small gestures. D) dynamic and entertaining; you should also use large gestures and move around.