________ is a tort related to defective products in which the defendant has breached a duty of due care and caused harm to the plaintiff
A) Misrepresentation
B) Negligence
C) Nuisance
D) Fraud
B
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An organization's _______ expresses the need the firm will fill, the operations of the business, its components and functions, and the expected revenues and expenses.
A. mentoring plan B. code of ethics C. risk statement D. business model E. code of business
Research almost always involves secondary data collection.
Answer the following statement true (T) or false (F)
An organization's focus on internal service quality implies that employees ________.
A. are less likely to be satisfied B. need motivation to change C. lack job security D. are highly reward-oriented E. hold a customer mind-set
If you write a bad-news letter instead of making a phone call, you have more control over the wording, sequence of ideas, and pacing of your points
Indicate whether the statement is true or false