As an example of _________________, because of inadequate preparation, a computer error in a public assistance agency results in clients receiving checks in the amount of $3 instead of $300. Because of the system foul-up, staff has an extra burden—on top of their already demanding schedules—of handling clients’ understandable complaints.

A) role ambiguity
B) laid-back atmosphere
C) poor planning
D) contradictory expectations


Ans: C

Social Work & Human Services

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According to Gottman's research, which of the following statements is NOT true?

A) When failed repair attempts are combined with the Four Horsemen, Gottman can predict whether a couple will divorce in the next five years with 97.5% accuracy. B) Marriages in which men are willing to accept influence from their wives are 80% more likely to end in divorce. C) For 96% of couples, only the first minute of data is necessary to predict divorce or stability; harsh startup is one of several key variables in predicting divorce in that first minute. D) Stable couples have five times as many positive interactions as negative interactions during conflict; distressed couples may have a 1:1 ratio.

Social Work & Human Services

______ is the tendency for a system to maintain a relatively stable, constant state of

balance.

A. Equifinality B. Homeostasis C. Differentiation D. Entropy

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Which of the following contribute to the difficulties case managers often have with managing their time?

I. The nature of the work II. The many types of activities required III. The uniqueness of each case IV. The lack of consistent demands on time A. I, II, III, and IV B. II, III and IV C. I and IV D. I and II

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In some states, convicted felons are not allowed to vote

Indicate whether the statement is true or false

Social Work & Human Services