All but one of the following have been identified as factors responsible for stagnation of U.S. productivity. Which one is not a valid factor?
A. Declining work ethic
B. Declining quality of raw materials used in production processes
C. Increasing number of service workers
D. Changing characteristics of work force
B
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Which of the following statements is true regarding the outcomes of conflict stage of the conflict process?
A. Conflict in organizations always has negative outcomes when the antecedents of conflict are severe. B. Conflict in organizations always has positive outcomes when the antecedents of conflict are minor. C. Whether outcomes are positive or negative depends on antecedents of conflict. D. Whether outcomes are positive or negative depends on how manifest conflict is handled.
According to SFAS No. 34, "Capitalization of Interest Cost," interest should be capitalized for assets that are
a. in use or ready for their intended use in the earnings activities of the enterprise. b. being constructed or otherwise being produced as discrete projects for an enterprise's own use. c. not being used in the earnings activities of the enterprise and that are not undergoing the activities necessary to get them ready for use. d. routinely produced on a repetitive basis for inventory but require an extended period of time for completion.
Today's better educated and more demanding customers are seeking a(n) ________ of satisfactions
Fill in the blanks with correct word
Customers being turned away or having to wait is an implication of which aspect of services?
a. People may be a part of the service experience. b. Intangible elements usually dominate value creation. c. Services are often difficult to visualize and understand. d. Customers may be involved in co-production. e. Most services cannot be inventoried.