True or False The simple tabulation and cross-tabulation are tabular methods that can be extended to include the mean or other measures of a selected quantitative variable for persons or items within a category or combination of categories
Indicate whether the statement is true or false
T
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Explain the function of the two parts of the TCP/IP protocol
Which is true of service desks run as cost centers?
A. To be successful, they typically support a wide-range of services 24 hours a day, 7 days a week. B. They place a heavy emphasis on successfully marketing their services and generating new customers. C. They must consistently track, in great detail, all expenses and staff effort, including overtime. D. In the past, when they charged for customer contacts, they incurred hidden costs in peer-to-peer support.
Setting appropriate prices is one of the simplest decisions that managers make on a day-to-day basis
Indicate whether the statement is true or false
Which of the following can be used to indicate factors that slow down or cause unnecessary work in a process?
a. activity analysis b. total quality management c. cost of quality d. all of the above