Which of the following terms is used to describe long-term assets that have no physical substance and provide rights, privileges and special opportunities to businesses?
A. Natural resources
B. Tangible assets
C. Property, plant and equipment
D. Intangible assets
Answer: D
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The difference between labor productivity growth and growth in compensation per hour has been the greatest in the
A. long boom period. B. economic liftoff period. C. Great Depression period. D. reorganization period.
The sample size decision should be guided by certain qualitative considerations. Which of the following is not one of those considerations?
A) the resource constraints B) the average size of samples in similar studies C) the sampling technique to be used D) the nature of the results
Answer the following statements true (T) or false (F)
1. In the hospitality industry, the service encounter is usually a manager-to-guest interaction. 2. Hospitality organizations try to estimate guest expectations accurately and then meet them. 3. The principles of guestology work better for serving guests than they do for serving customers of other kinds. 4. Most hospitality organizations can maintain sufficient inventory of the service products they sell.
Administering a satisfaction survey questionnaire with trainees at the end of a training session is a/an ______.
Fill in the blank(s) with the appropriate word(s). measurement or evaluation