A business process model is a graphic description of a __________, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint.
Fill in the blank(s) with the appropriate word(s).
Process
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Describing a software company is as excellent when compared to other software companies means they are ____.
A. world class B. customer service oriented C. top-in-peer group D. best-in-class
An agreement between two parties to exchange a specified amount of a commodity, security, or foreign currency at a specified date in the future with the price or exchange rate being set now is referred to as a(n)
a. interest rate swap. b. forward contract. c. futures contract. d. option.
Many of the 3-D jobs filled by migrants employ ______ workers, that is, workers who do not have a contract, work without benefits, are paid "under the table," and whose employment often violates local laws.
Fill in the blank(s) with the appropriate word(s).
Joe was the CEO of Joe's bait and tackle in Baton Rouge, Louisiana. Joe started the company years ago and he arranged it so that all the employees in his company had to get his approval whenever a customer asked for his/her money back. This often resulted in unhappy customers because Joe was not always available when a customer came by the store to return an item. One of Joe's employees, Tyrone, suggested to Joe that employees be allowed to return a customer's money if the sale was less than 20 dollars. Given that most sales returns were less than 20 dollars, this would make a bunch of customers happy and not waste a lot of Joe's time. This scenario is an example of what type of innovation?
a. Process b. Exploitative c. People d. Organizational structure