Alex was told that her athletes were lazy and negative, causing her to be less than excited about serving as their coach. By the end of the season, she agreed that it was the worst team she had ever coached. She also recognized that her behavior may have further contributed to their negative attitudes. This is an example of which of the following perceptual errors?
A. impression management
B. self-fulfilling prophecy
C. recency effect
D. primacy effect
B. self-fulfilling prophecy
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Many services are performed by humans. As a result, they can vary from purchase occasion to occasion. This characteristic of services is referred to as:
A) inseparability. B) intangibility. C) nonstandardization. D) difficulty of inventorying.
In the 1990s and early 2000s, researchers began to investigate leadership traits associated with ______.
A. goal achievement B. social intelligence C. values-based actions D. self-confidence
______________ is the interaction that makes the total amount of work produced by a team greater than the amount of work produced by individual members working independently.
a. Process gains b. Cohesion c. Norming d. Synergy
PMBOK knowledge areas include
A) project quality management. B) project communication management. C) project procurement management. D) all of the above.