What is the theory that claims power emerges out of the sub-units ability to influence decision-making relating to the allocation of scarce resources in an organization, and as a result, these sub-units attract even more resources?
a. Resource Dependency Theory
b. Strategic Contingencies Theory
c. Power Resource Theory
d. Force Field Theory
a. Resource Dependency Theory
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In a shopping Web site, more negative comments are seen even though most of the customers are satisfied. Which of the following can be used to explain this situation?
A) loss aversion B) RATER model C) return on quality D) SERVQUAL
In measuring service quality, the perception gap is the difference between what customers ______.
A. expect to receive from a service and what they actually receive B. expect to pay for a service and what they actually pay C. paid for a service and what it cost the supplier to provide that service D. receive from a service and what the government requirements stipulate they should receive
Use the following information to answer the following questions. The following totals for the month of April were taken from the payroll register of Magnum Company. Salaries $12,000 FICA taxes withheld 550 Income taxes withheld 2,500 Medical insurance deductions 450 Federal Unemployment Taxes 32 State Unemployment Taxes 216 The entry to record accrual of employer's payroll taxes would include a
A) debit to Payroll Tax Expense for $248. B) credit to FICA Taxes Payable for $1,100. C) credit to Payroll Tax Expense for $248. D) debit to Payroll Tax Expense for $798.
Business products are
A. purchased for personal consumption. B. chosen on the basis of preferences expressed by a business procurement department. C. purchased for both their functional aspects and their psychological rewards. D. classified according to their characteristics and intended uses. E. not purchased by nonbusiness organizations.