In ______, processes are systematically measured using statistical techniques.
a. total quality management
b. reengineering
c. Six Sigma
d. transorganization development
a. total quality management
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Manufactured products are low in search attributes
Indicate whether the statement is true or false
In the context of service quality, which of the following statements is true of reliability?
a. It involves providing prompt service to customers. b. It involves being caring and paying individualized attention to customers. c. It refers to the knowledge and courtesy of employees. d. It is performing the service right the first time.
A union avoidance approach that involves harassment, demotion, or discharge of union activists is known as union ________.
What will be an ideal response?
Eye contact is not a part of assertive communication
Indicate whether the statement is true or false