Every organization has many resources, capabilities and routines however those few things the company does really well and are performed with a very high proficiency are termed _________.

A. Core competencies.
B. Distinct capabilities.
C. Sustainable activities.
D. Socially complex activities.
E. Distributive factors.


B. Distinct capabilities.

Business

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Answer the following statements true (T) or false (F)

1. The purpose of blueprinting is not only to satisfy the guest but also to enable the organization to achieve its profit goal. 2. A universal service map is a variant or a more elaborate version of a blueprint. 3. A fishbone diagram is a form of a cause-and-effect analysis often used to make major changes to a delivery system. 4. A Pareto analysis is often utilized in the PERT/CPM planning technique.

Business

The equal-appearing interval scale is also known as ___________________.

a) Likert Scale b) Thurstone Scale c) Guttmann Scale d) None of the above

Business

Which of the following agencies is responsible for investigating and resolving discrimination complaints, gathering information, and issuing guidelines?

A. U.S. Department of Labor B. Equal Employee Opportunity Commission C. U.S. Department of Commerce D. Labor Commission E. Office of Federal Contract Compliance Programs

Business

Detailed internal reports present information with little or no filtering or restrictions of the data.

Answer the following statement true (T) or false (F)

Business