Which of the following is a policy a store can adopt to make low-profit customers more profitable?
A) 2Wheels sends birthday greetings to its best customers and gives them discounts on merchandise.
B) 2Wheels has a club for its regular customers, organizing cycling events and parties for them.
C) Though 2Wheels previously offered free delivery, it now charges for deliveries made outside the city.
D) 2Wheels allows existing customers to upgrade to a newer model at less than the sticker price by trading in their older model.
E) 2Wheels encourages customers to send in their suggestions for product improvement.
C
You might also like to view...
Which control will not reduce the likelihood of data loss due to a line error?
a. echo check b. encryption c. vertical parity bit d. horizontal parity bit
Which two relational mental models if present together would most likely end up with the participants having a successful business relationship?
a. Quanxi; simpatia b. Chaebol; simpatia c. Simpatia; Protestant relational ideology d. Protestant relational ideology; quanxi
Which of the following is not a key difference between permanent and temporary strike replacements?
A. Permanent strike replacements are allowed in economic strikes but not in unfair labor practice strikes. B. After the contract is settled, permanent strike replacements are allowed to keep their jobs while temporary strike replacements must be let go to make room for returning striking employees. C. Temporary strike replacements do not become union members after a contract is settled while permanent strike replacements will have to become union members. D. Permanent strike replacements must receive all of the benefits of the union contract during the dispute while temporary strike replacements cannot.
The assumptions of the contingency approach to leadership include all of the following, except:
a. Different situations require different styles of leadership. b. The leaders need to be able to understand the characteristics of the organizations they lead. c. Leaders do not need to adapt their behavior to fit the situation they lead. d. Leadership requires consideration of both trait and behavior approaches.