Customer-driven companies strive to delight, rather than simply satisfy, their customers.
Answer the following statement true (T) or false (F)
True
In today's business climate, customer satisfaction is merely a first step to ensuring that customers will remain loyal to the company or brand. Customer-driven companies strive to delight, rather than simply satisfy, their customers. Delighted customers obtain more value than they had expected to from their purchase.
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The big emerging markets (BEMs), include
A) Indonesia, South Korea, & Brazil Mexico. B) Argentina, South Africa, and Turkey. C) China, India, and South Korea. D) Brazil, South Africa, and Turkey. E) Brazil, Russia, and China.
If followers have a very high level of readiness in terms of their ability and confidence to address and make a decision about a problem at hand, then the style of leadership that should be used is ______.
a. directive b. consultative c. facilitative d. delegative
Karen has redesigned the jobs of her employees so that they are more challenging to the employee and have less repetitive work. Karen has done which of the following?
A. job rotation B. job enrichment C. horizontal loading D. vertical loading
Explain with an example the major role played by social media in global marketing
What will be an ideal response?