Rachel believes that happy workers are more productive. She gives job applicants a test that assigns a happiness score between 1 and 10. Rachel only hires people who score 7 and higher. Austin scored a 6 on the test and was not hired. He complained to Rachel, saying that he is very happy and that her test is no good. What is Austin arguing that the test does not have?
A. criterion-related validity
B. content validity
C. construct validity
D. reliability
E. analytics
C. construct validity
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According to the BRANDZ model of brand strength, brand building involves people progressing through a sequential series of steps. Which of these steps convey the message "Nothing else beats this brand"?
A) bonding B) relevance C) advantage D) performance E) presence
Internal failure costs are costs incurred ________
A) to detect poor-quality materials, goods, or services B) when the company corrects poor-quality goods or services before delivery to customers C) after the company delivers poor-quality goods or services to customers and then has to make things right with the customer D) to avoid poor-quality goods or services
Different borrowers have different risks of bankruptcy, and bankruptcy is costly to lenders. Therefore, lenders charge higher rates to borrowers judged to be more at risk of going bankrupt.
Answer the following statement true (T) or false (F)
An employee who is dependable and trustworthy exhibits
A. reliability B. productivity C. cooperativeness D. independence in learning