Tactics that emphasize grassroots involvement rather than reliance on outside, full time, paid union organizers reflect Saul Alinsky's _______________________________, which is "Never do for others that they can do for themselves."
Fill in the blank(s) with the appropriate word(s).
iron rule of organizing
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"If you do not satisfy the customer the first time, you may not get a second chance." Identify this customer service principle
A) great service is measured by customer satisfaction B) service is the backbone of any business C) compensation plans determine behavior D) sales and service departments are complementary
Marketing intermediaries supply resources needed by a company to produce its goods and services
Indicate whether the statement is true or false
Answer the following statements true (T) or false (F)
1. Using simple words will make you seem simple. 2. Antithesis involves presenting opposites within the same or adjoining sentences. 3. Describing water with “plip, plop, plop” is an example of onomatopoeia. 4. You should plan to use the personal pronouns I, us, me, we, and you in your speech.
Customers may expect a response to their online requests within an hour or two
Indicate whether the statement is true or false