Benefits of EDI include improved responsiveness to customer needs.
Answer the following statement true (T) or false (F)
False
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In order to satisfy customers, companies offer customer services such as warranties, credit, speedy delivery, and gift wrapping.
Answer the following statement true (T) or false (F)
Which of the following does not describe a Japanese negotiating team?
a. They allow insufficient time for the negotiations. b. They come to the negotiation table with a large contingent of people. c. They give concessions that are small. d. They need to get to know their business partners.
All businesses deal with unhappy customers at some point, and they typically follow this pattern in these situations: call the customer, describe the problem and apologize, offer an explanation and resolution, and A) follow up with a message that documents the phone call and promotes goodwill
B) suggest a face-to-face meeting to resolve any remaining issues. C) come to an agreement on a refund or compensation. D) provide resale information or promote products and services.
Use the information in Scenario 9.12. If the firm decides to reduce its cycle-service level to 95%, what is the new reorder point if all other parameters remain the same for this product?
A) greater than 4,500 units B) greater than 3,500 units but less than or equal to 4,500 units C) greater than 2,500 units but less than or equal to 3,500 units D) greater than 1,500 units but less than or equal to 2,500 units E) greater than 0 but less than or equal to 1,500 units