How do younger employees differ in motivations from older workers?
What will be an ideal response?
Cam Marston (2007) says that older workers, called Baby Boomers and Matures, are motivated to work by making an income, and having identity through profession and employment by their organization. They are also more loyal to their organization. Younger workers, termed Generation-X and New Millennials, are motivated to make just enough money so that they can enjoy the lifestyle they seek. They do not see loyalty to employers as a wise strategy, and they are likely to stay with their employer as long as the work is interesting, is educational, and serves their needs.
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Which of the conditions must be satisfied in order to justify the inference of a causal relationship between two variables?
i. Concomitant variation ii. Time order of occurrence of variables iii. Absence of other possible causal factors iv. Sterile measurement environment A) (i) B) (i), (iii) and (iv) C) (ii) and (iii) D) (i) and (iv) E) (i), (ii) and (iii)
Auburn Inc., a publishing company, realized that there was a factual error in the August issue of its business magazine, Alacrity. The magazine’s editor-in-chief immediately released a press statement apologizing for the error. Subsequently, Auburn published the actual figures in Alacrity’s September issue. Which of the following management functions was used in this scenario?
a. Controlling b. Leading c. Planning d. Motivation
Under the organizational model of decision-making:
A) Decision makers are not constrained by standard operating procedures B) Decision makers are constrained to be somewhat predictable but create unpredictable outcomes C) Decision makers are constrained by standard operating procedures that tend to make decision outcomes somewhat predictable D) Decision makers are constrained to be somewhat predictable and create predictable outcomes
As a dimension of service quality, reliability means that ________.
A. a service is variable and has different outcomes due to employee variation B. a service is performed right the first time and every time C. service providers think from customers' point of view D. service providers are more willing and capable of providing prompt service E. a customer is repeatedly asked about his or her perception of the service quality