When writing a business letter, which of the following salutations should a writer use to address a customer whose name and gender he or she does not know?
A. The Customer
B. Dear Customer:
C. Ladies and Gentlemen:
D. Mr./Ms. Customer:
B
When writing a business letter, "Dear Customer:" is the salutation a writer should use to
address a customer whose name and gender he or she does not know. Traditionally, the
salutation ends with a colon; this is known as standard punctuation and is the style most often
used by business writers.
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