A competency related to soft skills is
A) developing software for measuring employee attitudes.
B) statistically analyzing employee turnover.
C) being able to accurately interpret other people's emotions.
D) conducting an inventory of employee theft.
Answer: C
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A component of a hierarchy of effects is ________
A) non-experiential hierarchy B) standard learning hierarchy C) high involvement hierarchy D) all of the above
Adaptive selling describes the salesperson's ability to adjust and modify their behaviors to better align with their customers' needs.
Answer the following statement true (T) or false (F)
Taking time to establish a proper rapport with customers will most likely lead to:
A) guaranteed sales B) open communication C) a faster sales cycle D) a slower sales cycle E) lower commissions
Sole proprietorships are most likely to use which management alternative?
a. professional manager system b. decentralized structure c. owner-manager system d. franchise