Which of the following is an advantage of using customer care software?
a. It helps eliminate the process of customer relationship management.
b. It reduces the interactions between companies and their customers.
c. It helps adjust the speed of the assembly line to match customer demand.
d. It enables companies to enhance their customer service management process.
ANSWER: d
The use of customer care software enables companies to enhance their customer service management process. Dell's customer support software, Clear View, enables staff members at the tech company's customer service command centers to view information from Dell's internal systems in real time.
You might also like to view...
Dissolution of a partnership
a. implies that the business operations will halt. b. occurs when there is any change in the members of the partnership. c. implies that the business cannot continue with a new group of partners. d. implies that the business cannot form a different ownership structure.
The statement of cash flows is notone of the basic financial statements
a. True b. False Indicate whether the statement is true or false
A distribution of earnings by a corporation to its stockholders is known as a distribution payment
Indicate whether the statement is true or false
Retailers often find the 80-20 principle evident within the ABC analysis. What does the 80-20 principle imply?
A. Approximately 80 percent of a retailer's inventory was sold, and 20 percent was wasted. B. 80 percent of the retailer's customers are repeat customers and only 20 percent are new. C. Approximately 20 percent of a retailer's sales come from 80 percent of its products. D. Approximately 80 percent of a retailer's sales come from 20 percent of its products. E. About 20 percent of a retailer's sales promotion sells 80 percent of its inventory.