Guestology is different than traditional management thinking because ______.
a. It focuses on complex organizational design.
b. It focuses on looking at the guest experience systematically from the guest’s point of view.
c. It focuses on lean production and organizational efficiency.
d. It focuses on looking at the guest experience from the employees’ point of view.
b. It focuses on looking at the guest experience systematically from the guest’s point of view.
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Even though the prospect had not yet agreed to buy, the salesperson said, "I'll make sure the dishwasher is delivered to your house on Saturday." This statement is an example of the ________ close.
A. alternative-choice B. compliment C. minor-points D. assumptive E. standing-room-only
Segmentation variables are characteristics of individuals, groups, or organizations in a total market.
Answer the following statement true (T) or false (F)
A corporation has perpetual existence unless otherwise stated in its articles of incorporation
Indicate whether the statement is true or false
While conducting an audit, Larson & Larson Chartered Professional Accountants failed to detect a material misstatement in its client's financial statements. Larson's unqualified opinion was included with the financial statements in a prospectus for a public offering of securities made by the client. Larson knew that its opinion and the financial statements would be used for this purpose. Which of the following statements is correct with regard to a suit against Larson and the client by a purchaser of the securities?
A) Larson will not be liable if they had reasonable grounds to believe the financial statements were accurate. B) The purchaser must prove that Larson knew of the material misstatements. C) Larson will be liable unless the purchaser did not rely on the financial statements. D) The purchaser must prove that Larson was negligent in conducting the audit.