Which generation is also called Millennials?
A. Generation X
B. Generation Y
C. Generation Z
D. Baby Boomers
Answer: B
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Indicate whether the statement is true or false
What are the two goals of scale development?
A) effectiveness and efficiency B) effectiveness and validity C) validity and efficiency D) validity and reliability E) validity and value
The quality of the guest-service experience is defined as ______.
a. the difference between what the guest expected and what the guest actually got b. inversely proportional to the cost c. an objectively determined value that can be calculated by the formula Qe = Qed – Qee d. The absolute value as defined by the formula. Qed + Qee/Qe
The elements of the communication model that are closest to the core strategy are ______.
A. content, environment, channel, and time B. sender, receiver, and purpose C. culture and climate D. purpose, content, and receiver