Which of the following is a key performance indicator of the internal business perspective in a balanced scorecard?
A) hours of employee training
B) number of warranty claims received
C) percentage of market share
D) return on investment
B
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A politician attempts to gain support for her campaign for mayor by releasing a poll showing that almost 70 percent of the city's voters support her position on property taxes. What basic psychological principle is the politician using to persuade voters that she should be the next mayor?
A) Consistency B) Authority C) Consensus D) Liking
When a fully depreciated asset with a residual value is discarded
A) a loss equal to its residual value may be recognized. B) a gain equal to its residual value may be recognized. C) no gain or loss may be recognized. D) a gain for its carrying value may be recognized.
The most common source of internal conflict in an organization is insufficient or unsatisfactory ________.
A) Consequences B) Rewards C) Communication D) Leadership
By investing in stock of ________, ________ firms, you may enhance your liquidity because you will receive dividend income
A) small; well-known B) small; unknown C) large; unknown D) large; well-known