A service level is ______.
a. an implicit or explicit agreement between the service provider and consumer that defines an acceptable level of service
b. the level of service that can be provided within a given span of time
c. an agreement between the service provider and consumer as to the extent of overtime that will be assigned to a particular job
d. an agreement between the service provider and consumer as to the number of employees who will be assigned to a particular job
a. an implicit or explicit agreement between the service provider and consumer that defines an acceptable level of service
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The book describes the five levels of the practitioner’s model for human resource management. Of the five, which are you looking forward to studying in this book? Be sure to describe the part of the model in which you have the most interest and why you look forward to learning more about it.
What will be an ideal response?
Customer service providers must perform periodic self-evaluations to assess their
effectiveness and to identify areas that ___________________. a. need improvement b. display excellence c. are unimportant d. none of the above
Fact Pattern 18-1BBella Homes enters into a contract to buy 132 acres from Watershed Holdings to subdivide and sell in fifth-acre lots for Pristine Acres, a residential development.Refer to Fact Pattern 18-1B. If Bella breaches the contract, Watershed's remedy would most likely be
A. a certain ratio of the amount that Bella has in liquidated funds. B. a percentage of Bella's unrealized profit. C. the difference between the land's contract and market prices. D. specific performance.
Since 1980, the number of credit unions has ________
A) declined substantially B) remained steady C) increased substantially D) increased slightly