Frankie and Lance are engaged in a discussion where each pays close attention to what the other is saying and how each is saying it. They work together to determine the meanings of the words and phrases in their conversation. This conversation illustrates which principle of human communication?
A. Communication is a transactional process.
B. Human communication is symbolic.
C. Communication involves content and relationship dimensions.
D. Communication is not always intentional.
E. Communication is personal.
Answer: A
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A company's marketing department submits a program for the upcoming financial quarter to management. The team purposely asks for a bigger budget, knowing management will cut certain parts. Which persuasion technique is the team using?
a. Ask for more, settle for less b. Seek partial commitment c. Offer structured choices d. Yes-yes methodology
When Stacy had to deal with an upset customer about a mistake in an order, she said the following: "I am very sorry about this problem, and I am glad that you have brought it to our attention
I understand that you feel as though you were mistreated. If the company promises to reship the products correctly tomorrow at a 20% discount, would that be an agreeable solution?" Did Stacy handle the customer correctly? A. Yes, because she apologized, gave feedback, acknowledged their dissatisfaction, and made a plan to meet expectations. B. No, because by being so gracious the customer will likely try to find problems another time to get the 20% off. C. Yes, because she stood up for the company's position and did not let the customer walk all over her. D. No, because Stacy was too understanding. Good customer service favors the company while still attempting to keep the customer content.
Identify self-expectations and describe how they relate to self-esteem
What will be an ideal response
PD music stands for:
a. Popular disc music b. Public downloaded music c. Public domain music d. Popular deejay music