In its advertisements, Timex promotes its affordable and sturdy watches. Fossil emphasizes style and fashion in its advertisements, and Rolex stresses luxury and status. These are all examples of ________ appeals
A) rational
B) reminder
C) believable
D) entertainment
E) distinctive
E
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Which of the following is true of unity of command?
A. It holds that every employee should report to more than one supervisor. B. It strictly holds that all decision-making authority should rest with the supervisor. C. It helps to eliminate factors within organization structure like complexity and confusion in the workplace. D. It allows supervisors to be more flexible as they command different teams at regular intervals.
Why is the opening of an interview so important?
A. It establishes the climate. B. It clarifies the purpose. C. It prevents the interviewee from relaxing too much. D. Both it establishes the climate and it clarifies the purpose are correct choices.
For a 3-sigma x-bar chart where the process standard deviation is known, the upper control limit:
A) is 3? below the mean of sample means for a 3? control chart. B) is 3? above the mean of sample means for a 3? control chart. C) is 3?/ below the mean of sample means for a 3? control chart. D) is 3?/ above the mean of sample means for a 3? control chart. E) cannot be calculated unless the average range is known.
Developing, pricing, promoting, and delivering services are challenging because the quality of the service is often inconsistent. Organizations attempt to reduce this inconsistency by
A. exercising better hiring practices. B. paying higher incentives to employees to encourage satisfactory performance. C. providing standardization and training. D. reducing the customer contact points in the service delivery process. E. reducing incentives available to employees because of poor performance.